Real Ransomware Incidents, Real Lessons with Dennis Martin, Director of Business Resilience at Axians UK

Last month, Axians UK held a webinar with Dennis Martin, Director of Business Resilience, looking at why ransomware continues to be one of the most disruptive risks organisations face today. Here are the key takeaways from that session.

Ransomware is often talked about as something that only happens to big brands you see in the headlines. In reality, it’s far more common than many people realise. Around 1% of UK businesses are affected by ransomware each year. That might not sound like much at first, but it translates to roughly 19,000 organisations annually. When you add in the fact that around 43% of UK businesses experience some form of cyber attack every year, it becomes clear that ransomware sits on top of a much wider and very real threat landscape. This isn’t a niche risk – it’s something every organisation should expect to plan for.

Another common misconception is that ransomware is the work of lone hackers. In practice, it’s highly organised and professional. Many ransomware groups operate more like businesses than criminal gangs. Different people play different roles, some specialise in breaking into organisations and selling access, others develop malware and others run the ransomware operations and handle negotiations. For the organisations being targeted, this means they are often facing a well-organised operation designed to make money. On a global scale, cybercrime causes around $16 billion in damage each year, showing just how profitable and well-established this ecosystem has become.

Ransomware also isn’t something that usually happens overnight. In many cases, attackers sit quietly inside a network for weeks or even months before triggering encryption. During that time, they may try to gain access to more privileged accounts, move between systems and look for valuable data to steal. Data theft has become a standard part of many attacks, allowing criminals to threaten to leak sensitive information as well as lock systems. By the time an organisation realises something is wrong, the attackers are often already deeply embedded. This is one of the reasons ransomware incidents feel so overwhelming when they finally surface.

When an attack does happen, the impact is rarely limited to IT. If systems go down, everyday business activities quickly grind to a halt. Orders can’t be processed, warehouses can’t operate properly, finance systems may be unavailable and customer communications become difficult. Even organisations whose core operations aren’t directly controlled by IT often find they can’t function properly without the supporting digital systems around them. This is why ransomware incidents so often turn into full business crises rather than “just” technical problems.

Recovery also tends to take longer than people expect. Even with good backups in place, restoring systems safely takes time. Attackers may have been present in the environment for weeks or months, so simply restoring from backup can reintroduce the same problems. Organisations need to rebuild systems cleanly, check data, work with forensic specialists, and carefully reconnect systems and partners. This is why high-profile ransomware incidents often take weeks or months to fully recover from, rather than days.

To reduce both the likelihood and the impact of ransomware attacks, organisations need a combination of strong technical foundations and clear organisational preparedness. This includes maintaining strong cyber security fundamentals such as multi-factor authentication, regular patching, monitoring and limiting privileged access. Secure and regularly tested backups are also critical, as they provide the foundation for restoring systems and data after an attack. At the same time, organisations must be prepared for the wider business impact of ransomware. This means having a clear recovery approach, the ability to rebuild systems in a clean environment, and strong crisis leadership to guide decision-making during an incident. Clear strategic direction, prioritisation and coordination across IT, legal, communications and operational teams can make a significant difference in how quickly an organisation regains control and restores operations.

Watch the full webinar here:
https://youtu.be/YjQOwU2o6WY

Learn more about Axians UK:
www.axians.co.co.uk